Partially Degraded Service
Dashboard   Operational
API   Operational
Reports and Notifications   Operational
Dunning   Operational
Database   Degraded Performance
Marketing Site   Operational
3rd Party Services Operational
Help Chat   Operational
DNS   Operational
Email Server   Operational
Stripe API   Operational
Recurly API   Operational
Braintree API   Operational
Chargify API   Operational
API Documentation   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Average Response Time
Fetching
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017
Resolved - This incident has been resolved.
Oct 20, 11:11 CDT
Identified - Performing some quick emergency maintenance. We will be back soon!
Oct 20, 11:03 CDT
Resolved - This incident has been resolved.
Oct 20, 10:12 CDT
Identified - Performing some quick emergency maintenance. We will be back soon!
Oct 20, 10:11 CDT
Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017
Resolved - Remaining accounts will be caught up shortly. A post mortem report is on the way as well.
Oct 9, 13:56 CDT
Monitoring - 95% of accounts are now fully caught up. The rest will take a bit more time.
Oct 8, 13:27 CDT
Update - Most accounts are caught back up. Still working through the last few and monitoring overall stability.
Oct 6, 13:59 CDT
Update - During the night we managed to get most accounts caught up, but we have had to slow things down again this morning to do some more work on the DB cluster. We should see most accounts caught up today.
Oct 6, 06:10 CDT
Update - We believe we’ve found the issue and are working on rolling out a solution now.
Oct 5, 13:37 CDT
Update - We’re still trying to get to the bottom of the segmentation faults in the database cluster. Working directly with our database provider to create a new binary that gives us more insight in to the cause of the faults.
Oct 5, 10:03 CDT
Update - We are experiencing segmentation faults within our database cluster, this is causing nodes in the cluster to restart, which then delays our metric processing anymore. We are working as fast as we can to figure out a solution to this.
Oct 5, 07:03 CDT
Update - We are still working through these issues, but accounts are processing (at a slower rate than normal) and should be caught up soon.
Oct 5, 02:25 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 11:08 CDT
Investigating - We are currently investigating this issue.
Oct 4, 09:22 CDT