All Systems Operational
Dashboard Operational
API Operational
Reports and Notifications Operational
Recover Operational
Database Operational
Marketing Site Operational
Cancellation Insights Operational
Messaging Operational
3rd Party Services Operational
90 days ago
99.97 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Recurly API Operational
90 days ago
100.0 % uptime
Today
Chargebee API Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
90 days ago
99.98 % uptime
Today
API Documentation Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
99.8 % uptime
Today
Email Server Operational
90 days ago
99.98 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dashboard Uptime
Fetching
Dashboard Response Time
Fetching
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - Everything seems to be back in order and we've confirmed all webhooks are properly processing now.
Oct 22, 10:08 CDT
Monitoring - CloudFlare reports they've resolved the issue on their end. We're monitoring their fix now, but otherwise webhooks should be processing normally now and we're working our way through the backlog of previously failed webhooks.
Oct 22, 09:43 CDT
Update - We've deployed a temporary fix that should allow Stripe API calls to process while we work with CloudFlare.
Oct 22, 09:24 CDT
Identified - We've identified the issue is indeed with CloudFlare's rate-limiting incorrectly blocking IP addresses that we've whitelisted.

Working with CloudFlare now to address this.
Oct 22, 09:13 CDT
Investigating - We've detected that roughly half of all webhooks from Stripe are getting blocked. This appears to be a new issue with the way CloudFlare handles rate-limiting. In this case, they're incorrectly limiting calls from Stripe's IP addresses. We're working with them now to resolve this.

All failing webhooks will automatically be reprocessed once this is resolved.

We'll provide more updates as we have them.
Oct 22, 08:48 CDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 13:33 CDT
Monitoring - We believe the outage has been resolved and email sending has been resumed. We'll keep monitoring the incident to make sure there are no further hiccups.
Oct 15, 13:30 CDT
Identified - Our email service provider has identified the issue and is working on a fix now.
Oct 15, 12:34 CDT
Update - Our email service provider appears to be having a widespread outage. Working on a way to potentially reroute emails in the meantime.
Oct 15, 12:29 CDT
Investigating - Due to an issue with our email service provider, Recover emails are not sending. We're working with them now to resolve this. Any emails not sent are queued up and will be sent out once the issue is resolved.

The caveat here is if you have a custom DNS setup for use with Recover, it will not be affected by this.

We'll update as we have more info.
Oct 15, 12:16 CDT
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.